Billing

We use an anniversary billing model, which means that your membership is billed based on the date you originally subscribed.

Here’s how it works:

• Billing Date: Your subscription is billed on the same date each month (or year, depending on your plan) that you initially signed up.

• Automatic Renewal: Your membership will automatically renew unless you choose to cancel before the next billing cycle.

• Proration (if applicable): If you make any changes to your membership, such as upgrading or downgrading, the billing may be prorated to reflect these changes immediately.

Follow these steps to locate your billing history:

1. Log in to Your Account

2. Navigate to Manage Membership
   • Click the green button labeled “Manage Payment Method” under your subscription details.

3. Scroll to Invoice History
   • Once you’re on the billing page (powered by Stripe), scroll down to the bottom.

   • You’ll see a section labeled “Invoice History” with a list of past payments, dates, and statuses.
     

This provides a detailed view of your billing history.

You may have a pending charge for these reasons:

• Authorization Hold: A pending charge usually indicates that your bank has placed an authorization hold for a transaction that has not yet been fully processed.

• Temporary Status: This charge is temporary and should disappear within a few business days, depending on your bank’s processing time.

• Multiple Attempts: If a payment attempt was made but not completed, you may see a pending charge that will eventually be reversed.

If the pending charge does not disappear within the expected timeframe or if you have any further concerns, please let us know.

If you believe you were incorrectly charged, please provide us with the payment details, and we will be happy to investigate further.