Payments

We accept all major credit cards, Apple Pay, Google Pay and PayPal in most countries. Depending on your location, additional payment options may also be available.

Don’t worry—failed payments happen, and we’re here to help!

• At checkout: If your payment fails, you’ll see an error message. You can double-check your card details for typos or try a different payment method to complete your purchase.

• For subscription renewals: If your payment doesn’t go through, our payment processor Stripe will automatically retry up to 4 times over the course of a week. During this time, you’ll receive an email prompting you to update your payment method if needed.

Common reasons for failed payments include:

1. Insufficient funds.

2. Expired card details.

3. Incorrect card information (e.g., wrong number, CVV, or expiration date).

4. Card issuer declined the transaction (e.g., for security or geographic reasons).

5. Daily transaction limits or blocked international payments.

If your payment failed due to one of these issues, we recommend reaching out to your bank or updating your payment information in your account settings.

Updating your payment details is quick and easy! Follow these steps:

1. Log in to Your Account

2. Navigate to Manage Membership
   • Under your active subscription, click the green button labeled “Manage Payment Method”

3. Update Your Payment Method

   You’ll be redirected to a secure billing page (powered by Stripe). Here’s what to do next:

   • Click “+ Add Payment Method” if you want to add a new card.
     

   • Set your new payment method as the default, if applicable, by selecting the option next to your card.
     

     

4. Confirm the Update

   Once you’ve updated or added a new payment method, your subscription will automatically use the new details for future charges.

We currently support payments in the following currencies:

Please choose your preferred currency when you subscribe. It’s currently not possible to switch currencies during an ongoing subscription. If you need to switch currencies after subscribing, please cancel your current subscription and re-subscribe in the correct currency after it expires.

We understand that billing issues can be frustrating, and we’re here to help resolve this as quickly as possible. Here’s what you need to know:

1. Double Charge After an Upgrade or Downgrade
   • If you recently upgraded your plan, there might have been a temporary double charge while transitioning to the new plan. Don’t worry—this is often due to the system processing the changes.

   • We’ll check to ensure you receive any pro-rated refunds for unused time on your previous plan.

2. Multiple Charges After a Failed Payment
   • If your payment initially failed, the system may have retried or you may have manually reprocessed the payment. We’ll review your payment history to confirm what happened and refund any duplicate charges.

3. Refund Delay During a Billing Change
   • If you switched your subscription plan (e.g., from monthly to yearly), your refund for the unused portion of your previous plan might still be processing. Refunds can take a few business days to appear in your account.

4. Subscription Overlap
   • If you believe you were charged for two subscriptions at the same time (e.g., switching from monthly to yearly), the new subscription should begin only after your current billing period ends. If this wasn’t the case, we’ll investigate and refund the difference.

5. Technical Errors
   • Occasionally, a technical issue may result in an incorrect charge. If that’s the case, we’ll correct it and issue a refund promptly.

What to Do Next?

Please contact our billing support team with the following details:

• The email address linked to your account.

• A brief description of the issue.

• Any relevant payment details (e.g., dates or amounts).

We’ll review your account and resolve the issue as soon as possible.

We understand that sometimes things don’t go as planned. If you believe you’re eligible for a refund, please reach out to us.

Simply explain your situation, and we’ll be happy to take a closer look. Each request is reviewed individually, and we do our best to find a fair and satisfactory solution.

Our payment processor Stripe is certified as a PCI Level 1 Service Provider, which is the highest level of payment processing security. This means that your payment information is protected using industry-leading security measures, including:

• Encryption: Your payment details are encrypted using SSL (Secure Socket Layer) and TLS (Transport Layer Security) protocols, ensuring that sensitive data is securely transmitted.

• Tokenization: Stripe never directly stores your card information. Instead, it is replaced with a secure token, making it virtually impossible for unauthorized parties to access your data.

• Continuous Monitoring: Stripe continuously monitors transactions for fraudulent activity and uses advanced machine learning to identify and mitigate risks.

• Compliance: Stripe is fully compliant with PCI-DSS (Payment Card Industry Data Security Standard), providing an additional layer of protection for your data.